WHAT CAN BEGIN AGAIN
SILVER
Silver pieces that can be recovered.
GOLD
Gold jewelry that you no longer use and continues to hold its value.
JEWELRY WITH A HISTORY
Broken, incomplete, inherited, or simply forgotten pieces.
HOW DOES NEW AGAIN WORK?
VERY EASY. YOU TELL US. WE SUPPORT YOU.
TELL US
Fill out the form and tell us everything you know about the jewelry you no longer use. The more information you can provide, the better.
You don't need to send us anything yet.
WE ARE STUDYING IT
We will review the information and explain how to proceed, where to send your jewelry, and everything we need to be able to appraise it.
Shipping costs to Luz de Nehca are at your own expense.
WE PROPOSE
Once received, we assess the pieces and the material that can be recovered in order to provide you with a proposal.
We will communicate our assessment to you before doing anything with your jewelry.
You decide
Once the assessment is complete, you choose how you would like to proceed.
We have two options for your piece of jewelry to be BRAND NEW AGAIN.
Two ways to start over
I WANT TO CHOOSE A NEW PIECE OF JEWELRY
TURN IT INTO LUZ DE NEHCA LIGHT
Receive a gift voucher for the value of the recovered material and use it to choose a new piece of Luz de Nehca jewelry.
What was once tucked away in your jewelry box can become something you wear again.
MAKE IT YOUR OWN JEWEL
I WANT TO CREATE SOMETHING OF MY OWN
You can use the reclaimed metal from your jewelry as a starting point to create a piece designed especially for you.
We will talk to you about the idea, study its possibilities, and guide you through the process.
Tell us
Frequently Asked Questions
Do I have to send my jewelry to request information?
No. The first step is to fill out the form and tell us about your jewelry. We will contact you before you make any shipment.
Who pays for the shipping costs?
Shipping costs for jewelry to Luz de Nehca are the responsibility of the person requesting the service.
What will I receive for my jewelry?
Once the recoverable material has been analyzed and appraised, you will be able to choose between receiving a gift voucher for its value to use at Luz de Nehca or using that metal as part of the creation of a custom piece of jewelry.
Is creating a custom piece of jewelry included in the price of the metal?
No. The recovered metal will be taken into account in the project, while the design and creation of the new piece of jewelry will be budgeted separately.
What happens before my jewelry is transformed?
We will share the assessment and the available options with you. We will not begin the transformation until you have accepted the proposal.
Which metals do you accept?
GOLD: We accept gold jewelry you no longer use, whether or not it is in perfect condition.
SILVER: We accept silver jewelry that can be incorporated into our metal recovery process.
It is not necessary for you to know the exact purity or composition of your jewelry beforehand. We will take care of analyzing it.
What happens if my jewelry is not suitable or I do not agree with the valuation?
We will inform you and return the parts to you without performing any transformation.
In this case, the return shipping costs will be at your expense.
What can I do if I accept the valuation?
You can receive a gift voucher for the agreed value to use at Luz de Nehca or use the recovered metal as part of the creation of a custom piece of jewelry.
If you choose the second option, the value of the metal will be taken into account for the project, while the design and crafting of the custom jewelry will be quoted independently.