1. GENERAL TERMS AND CONDITIONS PRIOR TO CONTRACTING

These General Terms and Conditions expressly regulate the commercial relations between Frank Theodor Bäumchen and the Individual Users who, through the website https://luzdenehca.com (hereinafter referred to as the "Website"), purchase the products that Frank Theodor Bäumchen offers at any given time to Individual Users specifically for sale online.

These General Conditions have been drawn up in accordance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007, of 16 November, approving the Consolidated Text of the General Law for the Defence of Consumers and Users and other complementary laws, and Law 7/1996, of 15 January, on the Regulation of Retail Trade.

Frank Theodor Bäumchen may unilaterally modify the configuration and content of these General Conditions at any time it deems appropriate. However, the General Terms and Conditions applicable to a given transaction shall be those in force at the time of the transaction.

The terms and conditions applicable to the purchase of the Products offered for sale to the public by Frank Theodor Bäumchen from its Website will be all those described in these General Conditions and which will be detailed on the Website throughout the online purchase process. Through the use of the Website, users declare that they are aware of and accept the different procedures necessary to access the different Products offered on the Website as well as to formalise the purchase of the same.

Identification of the seller:

The owner of the Website and, therefore, seller, is Frank Theodor Bäumchen, with NIF Y2018772F and registered office located at (29680) Estepona (Málaga), Urbanización Water Gardens, nº 36 and with the following contact details: email hola@luzdenehca.com and telephone 626314158.

Product information:

On the website you will find different sustainable jewellery products.

In order to make purchases from the Website it will be necessary for customers to place their order indicating the product and quantity they wish to purchase, and they will also have to identify themselves in order to proceed to the preparation of the corresponding invoice with their personal data and contact details.

Luz de Nehca will have at your disposal the updated price list, publishing the characteristics of the products, measures and manufacturing material, as well as any other necessary and/or relevant information.

In the event that a particular product is out of stock, Luz de Nehca will inform the customer, indicating the approximate date on which the product will be replaced or offering another substitute product. If you do not wish to receive the replacement product, we will proceed to refund your money by the same way you made the payment.

Our products are only available in mainland Spain, Balearic Islands, Canary Islands, Ceuta and Melilla.

Shipments made in the peninsula will not be subject to shipping costs, in which case they will be free of charge.

All shipments to the Canary Islands, Ceuta and Melilla will be sent by the courier company Correos or Tips@.

In the event that customs holds the package, the recipient will have to pay the handling fees. This condition is accepted with the purchase. In those cases in which the item has arrived at destination and the customer refuses to pay customs and handling fees, this amount will be deducted from the return of the product.

In no case Luz de Nehca is responsible for the payment of customs clearance or taxes derived from them.

They cannot be delivered to post office boxes.

2. PURCHASING SYSTEM
a) The Client will have to choose the chosen products, as well as the quantity of the same ones in the own page of purchase, and to indicate the address of shipment to calculate the expenses of shipment.

b) Once the choice of products has been completed and the shipping costs have been calculated, the customer must proceed to payment by accessing the secure payment gateway. Payment may be made by bank transfer, PayPal or payment by debit or credit card, which will be made through the Stripe gateway.

c) The order will be subject to acceptance, which will be communicated via email to the address provided in the purchase process.

d) The Client will receive an invoice which will be sent to the e-mail address duly indicated in the system.

3. DELIVERY OF PRODUCTS
a) The products are sent to the address indicated by the purchaser by post.

b) The maximum delivery time will depend on whether the order contains products that require design or personalisation, in which case the minimum delivery time is 14 days.

If the product is in stock, delivery will be made within 3 or 4 working days from confirmation of payment of the order, although the order may be delayed up to 45 days for any of the following reasons:

Product customisation
Special items
Special circumstances
Delivery zone

If for any reason we are unable to meet the estimated delivery date, we will inform you of this circumstance and give you the option to go ahead with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid. Please note that we do not deliver on Saturdays or Sundays.

4. DEFECTIVE PRODUCT
If upon receipt of the order, the Customer observes that the product is defective or has a defect, the Customer may request the replacement of the Product, unless this is objectively impossible or disproportionate in accordance with the applicable legislation. The Customer must send an email to hola@luzdenehca.com explaining what has happened and proceed to return the Product, at Luz de Nehca's expense, regardless of the responsibility established in article 123.1 of the Royal Legislative Decree 1/2007, of 16 November, which approves the Revised Text of the General Law for the Defence of Consumers and Users. This notification must be made within a period of no more than one week from receipt of the product.

5. RETURN AND CANCELLATION
In any case, the Customer has the right to cancel the order, provided that this is done within thirty calendar days of receiving the product, assuming the cost of return shipping Luz de Nehca and provided that it is a product not made to measure and express order, or customized, in which case you can not cancel it.

The amount of the purchase will not be refunded until receipt of the goods and that it has been verified that it is in perfect condition. The refund will be made by the same means by which the payment was made.

Independently of this right of withdrawal, you will have the right to a refund, during the thirty calendar days from receipt of the order, provided that you meet the following requirements:

1. The product must be in the same condition in which it was delivered.

2. The return shipping costs are free of charge for the customer.

3. You must send us the product and once we have received it and checked that everything is correct, we will proceed to refund the amount paid.

The refund will be made by the same means that the payment was received.

Personalised or "made-to-measure" products cannot be returned.

What to do in case of return:

1. Notify us within 30 days of receiving your order by email at: hola@luzdenehca.com

2. Indicate: Order number.

3. Indicate the products to be returned.

4. Send us the product(s) to be returned within a period not exceeding 15 days from the date of the notice of intention to return the product(s).

5. Pack the products in the same protective box in which they were received or in one of similar characteristics.

6. Our couriers will collect the returned goods from the address provided by the Customer.

If you have any doubts, you can contact us by email at hola@luzdenehca.com.

6. PRICES AND TAXES
The prices are expressed in euros and are indicated in each detailed product, these already include the taxes that may apply in each case.

In order for us to issue the invoice corresponding to the contracted service, you will need to fill in all the information requested in the purchase process to complete the invoice. If you have any doubts, you can write to us at hola@luzdenehca.com to do so.

The prices in force are in the web page, nevertheless Luz de Nehca will be able to vary the same ones when it considers it advisable, serving the communication of the new tariffs as sufficient communication.

7. METHOD OF PAYMENT
Payment will be made either by bank transfer, PayPal or credit or debit card through the Stripe platform at the time of purchase.

In case of bank transfer it will only be possible if it is a national transfer within the Spanish State, otherwise you can not opt for this method of payment. The order will not be sent until the full amount has been received in our account.

8. EXCLUSION OF RESPONSIBILITY
In no case Luz de Nehca will be responsible for the damages of any kind that could be caused by the visit to this web, either by error or omission in the contents or by the transmission of any malicious programme that may occur in spite of having taken all the necessary technological measures to avoid it. Likewise, it will not be responsible for the contents of external websites that may be linked or advertised from this website, as this is something that I cannot control.

9. DATA PROTECTION
This website, as well as the business that supports it, complies with current legislation on the protection of personal data, Regulation (EU) 2016/679 of 27 April 2016 (RGPD), on the protection of natural persons with regard to the processing of personal data and the free movement of such data, as well as with other current legislation.

You can access information on data processing in the privacy policy of this website.

10. INTELLECTUAL AND INDUSTRIAL PROPERTY
The contents of the website www.luzdenehca.com, including, among other things, the images and texts of the articles, whatever their format, programming language and form of representation, are the property of Frank Theodor Bäumchen, or he has acquired the corresponding rights from their owners, and are protected by the laws and international treaties on intellectual property. Pursuant to the provisions of Articles 8 and 32.1, second paragraph, of the Copyright Act, it is expressly prohibited to copy, reproduce, sell, transmit, distribute, republish, modify or display for commercial use without the prior consent of Frank Theodor Bäumchen. The user undertakes to respect the intellectual and industrial property rights owned by Frank Theodor Bäumchen.

11. COOKIE POLICY
You can find detailed information in the cookies policy, as this website uses cookies whose main purpose is analytical, but not exclusively. You can visit our cookie policy.

12. APPLICABLE LAW AND JURISDICTION
The applicable conditions have been drawn up in accordance with the provisions of Spanish law. In the event of any conflict in the interpretation or application of these conditions, the competent jurisdiction will be the address of the owner of the page, in this case the Courts and Tribunals of Estepona, or the address of the USER, at the choice of the USER.

13. MODIFICATION OF THE CONDITIONS OF SALE
The conditions under which services are provided on this website may be modified at any time, according to the needs of the website and the business that supports it.

14. ACCEPTANCE OF THE CONDITIONS OF SALE
The contracting of any service or training offered on this website implies knowledge and acceptance of the legal conditions, conditions of sale and legal notice of this website.

15. ONLINE DISPUTE RESOLUTION PLATFORM
The Online Dispute Resolution Platform is an official website run by the European Commission to help consumers and businesses resolve disputes without going to court.

If you have a complaint, or you believe that we have not handled your complaint in an unsatisfactory way, please contact us before submitting a complaint through the Online Dispute Resolution platform, we will do our best to resolve your problem in the best possible way.

However, if you wish to submit a complaint through the Online Dispute Resolution platform in relation to an order placed on Luz de Nehca, please use this email address hola@luzdenehca.com in the "What is the trader's email address?" section of the complaints form on this platform, following the instructions on the platform.

Annex I. Model withdrawal form

(You should only complete and send this form if you wish to withdraw from the contract and send it to the following address Email address)

I, Mr./Mrs. _________________, of legal age, with address at _______________, hereby inform you that I hereby cancel the purchase of ________ corresponding to order number ___ placed on _________.

Date and signature:



16. INCORPORATION OF DIGITAL MARKETING STRATEGIES IN THE COMPANY'S ACTIVITY.
We are beneficiaries of the digital modernisation plan and the improvement of competitiveness of self-employed or freelance workers through Andalusia moves with Europe.